Kendal Talbot is used to running a big production.
You’ve got to be on your toes to thrive as a PSNH customer service supervisor, and fortunately for Kendal Talbot, that’s not a problem at all. “My biggest passion is dance; I graduated as a dance major, and I teach outside of work, ages 12 to adult,” says Kendal, who is constantly on the move supervising ten customer service representatives—coaching, training, and helping them to develop skills on policies and procedures. After hours, while the venue and circumstances may be different, Kendal remains light on her feet as a volunteer for the Miss New Hampshire organization where, for the past two years, she has assisted with choreography, talent development, and ticket sales for the title production. “Not only does the Miss New Hampshire organization give me a chance to perform, it also awards scholarships to young women who demonstrate scholastic achievement, excellence in talent and healthy living, and who serve as leaders in their communities,” Kendal says. It’s a big production that puts a spring in her step—not unlike helping a team of employees ensure electric service satisfaction for PSNH customers, as well as for those of the other member companies that make up Northeast Utilities.
At PSNH, the Power Is In Our People